Shipping & Handling

Wear Moi Australia is exclusively distributed by Bloch Australia.

Wear Moi Australia offers Standard and Priority Shipping to any address in Australia.

For pre-Christmas delivery - Place your order before Wednesday 19th December for guaranteed pre-Christmas delivery with StarTrack shipping. A business or residential address is required. No Po Boxes accepted.

For an estimated timeframe for eParcel delivery, please visit the link below and enter your postcode in the ‘TO’ field. Most goods are shipped from 2015, Beaconsfield.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Please keep in mind due to the busy period that Australia post may experience delays.

Last day that orders will ship 2018
eParcel - Thursday 20th December
StarTrack - Friday 21st December if ordered by 12pm

Temporary Closure – Christmas 2018/New Year 2019 - Due to the holiday season, our warehouse and office will be temporarily closed from Friday 21st December 2018 through till Wednesday 2nd January 2019. During this time, there will be a pause in the processing and shipment of all online orders. We will still be taking online orders over the temporary closure, processing will resume as normal from Wednesday 2nd January 2019. Please understand that we will work on all orders as quickly as possible, kindly refrain from emailing our customer service regarding your pending order to prevent further delays.

Payments will not be processed until shipping resumes. Please keep the authorised funds available for processing. Failure to do so will result in further delays.


Standard
eParcel

$10
(Free for orders over $150)
Delivers to PO Box
3–5 days from date of dispatch
If unattended the parcel will be left in a safe place or
carded and taken to the post office for collection
Specify if you do not wish for the parcel to be left.

Priority
Star Track

$17
Does not deliver to PO Box
1–2 days from date of dispatch
Authority to Leave is standard on ALL parcels
Parcel will be left if unattended 

  • If you enter the incorrect address, a redelivery fee will apply.
  • Business addresses require a business name to be stated.
  • Star Track is unable to deliver to PO Box addresses and therefore all PO Box addresses provided shall be served using Australia Post eParcel.
  • Wear Moi Australia will make every effort to deliver on time. However, we shall not be held liable for delayed shipment.
  • Customers will be provided with tracking information and are responsible to have someone at the delivery address to sign for and accept the delivery.
  • Delivery times specified are estimates only, delivery to rural addresses may take longer. Most parcels are shipped from Sydney NSW, delivery to WA may take longer.
  • ATL(Authority to Leave) will be specified for all eParcel unless requested otherwise, the buyer accepts all responsibilty for missing packages left by the courier.
  • ATL (Authority to Leave) will be specified on all Star Reack parcels. By selecting Star Track as your preffered shipping method the buyer accepts all responsibility for missing packages left by the courier.

 

International Shipping

Please note that this Wear Moi online store currently only delivers to Australia and not to international addresses.

For any further enquiries, read our Customer Help FAQ or please click here to contact us.


Returns

Conditions

For the return of Wear Moi online purchases, regardless of whether they are faulty, change of mind or incorrect fit you must meet the following return policy conditions:

  • The item/s must be returned within 21 days of receipt
  • The item/s must be unworn and unwashed in original saleable condition with all labels/tags attached
  • The Delivery Slip/Tax Invoice must be provided as proof of purchase
     

Products purchased online may not be returned or exchanged in a store. Sale items bought on this website cannot be exchanged or refunded. No rain checks. Hosiery cannot be exchanged or refunded due to hygiene reasons.

For Change of Mind or Incorrect Size

We reserve the right to inspect garments to determine the return policy conditions are met, therefore the item/s must be unworn and unwashed in original saleable condition with all labels/tags attached. If the goods arrive in the appropriate condition a refund of the cost of the goods will be provided. We do not refund shipping charges.

If a replacement size, colour or alternative items are required you will need to place a new order online. The cost of standard shipping will be covered by Wear Moi Australia for your new order.

You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. We will not be held liable for any goods lost in transit, therefore we recommend you use a courier or eParcel through Australia Post to return the goods. Please ensure you package your return to prevent any damage to the items in transit.

For any item that is returned without the original packaging, a 10% restock fee will apply.

For Faulty Goods

We reserve the right to determine whether a product is faulty and conduct a production and quality check. A response for faulty claims will be received within 5 working days of the garments arrival at the Bloch Head Office. If deemed faulty, a refund of the cost of the goods and postage will be provided. In addition the reasonable cost of returning the faulty item/s back to us will also be refunded.

Products purchased online may not be returned or exchanged in a store.

You will receive an Online Returns Form with your online purchase. This is to be completed and sent back with your return item.